Customers may request a return within 30 days of receiving their order.
Return Eligibility
To be eligible for a return, items must:
• Be unused
• Be in original packaging
• Include all accessories, manuals, and components
• Be in resellable condition
Non-Returnable Items
Due to hygiene and safety standards, certain wellness products may not be eligible for return once opened or used. These may include therapy mats, personal wellness equipment, and bedding products.
Restocking Fees
Some high-value items may be subject to a 10–20% restocking fee to cover inspection and repackaging costs.
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged or defective.
Refund Processing
Once the returned item is received and inspected, refunds will be issued to the original payment method within 5–10 business days.
How to Start a Return
To request a return, please contact our support team:
Email: support@renewlivingwellness.com
Phone: 855-451-4492
Our team will provide return instructions once the request is approved.